Privacy Policy

DokaWork Inc. ("DokaWork", "we", "our", or "us") is the data controller responsible for your personal information. If you have questions, contact us at privacy@dokawork.com.

We collect information in the following ways:

Information you provide directly

• Account information: name, email address and password.
• Profile information: bio, skills, and professional details.
• Financial information: bank account or debit card details provided through Stripe for payouts and payments. DokaWork does not store raw card or bank numbers — this data is handled by Stripe.
• Communications: messages, dispute notes, and support requests you send through the platform.
• Identity verification: government-issued ID documents if required for KYC compliance (processed by Stripe).

Information collected automatically

• Usage data: pages visited, features used, clicks, and time spent on the platform.
• Device and log data: IP address, browser type, operating system, and referring URLs.
• Cookies: session tokens and analytics cookies. See our Cookie section below.

• To operate and improve the DokaWork platform.
• To process payments and manage escrow transactions via Stripe.
• To send transactional emails (e.g., milestone updates, payment confirmations, dispute notifications).
• To verify your identity and prevent fraud.
• To respond to support requests and resolve disputes.
• To comply with legal obligations, including tax reporting and anti-money-laundering regulations.
• To send product updates and platform announcements (you may opt out at any time).

We do not sell your personal information. We share it only in the following circumstances:

• With counterparties: Clients and freelancers on a shared Deal can see each other's name, profile photo, and contact information necessary to complete the project.
• With service providers: Stripe (payments), cloud hosting providers, analytics services, and email delivery services — all under strict data processing agreements.
• For legal reasons: If required by law, court order, or to protect the safety of our users or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

We use strictly necessary cookies to keep you logged in and session cookies to maintain your state while using the platform. We also use analytics cookies to understand how the platform is used in aggregate. You can control cookie preferences through your browser settings.

We retain your personal information for as long as your account is active or as needed to provide services. We retain transaction records for a minimum of seven years for tax and legal compliance. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing of your data for direct marketing purposes.
• Withdrawal of consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at privacy@dokawork.com or visit the Support Center.

We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, and strict access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security but are committed to protecting your data.

The platform may contain links to third-party websites (e.g., Figma, GitHub, Google Drive shared by other users). DokaWork is not responsible for the privacy practices of those sites. We encourage you to review their privacy policies independently.

DokaWork is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

DokaWork operates from the United States. If you access the platform from outside the US, your information may be transferred to, stored, and processed in the US. We take appropriate safeguards to ensure your data receives an adequate level of protection.

We may update this Privacy Policy from time to time. We will notify you of material changes via email or a prominent notice on the platform at least 14 days before the update takes effect. The "Effective date" at the top of this page will always reflect the latest version.

If you have questions, concerns, or requests related to this Privacy Policy: